SHIPPING POLICY

Last updated date: April 1, 2023

  1. GENERAL
    • The areas within 30 KM from our kitchen.
    1. This website with the URL of www.luluanddaisy.com ("Website/Site") is operated by Eatology Foods LLP ("We/Our/Us").
    2. We are committed to delivering the order placed by You within the given period and in accordance with this Delivery Policy ("Policy").
    3. Currently, We do deliver the products across India subject to the provisions of this Policy and for fresh items such as fresh food service to the following locations subject to the provisions of this Policy:
    4. You are advised to read Our Terms and Conditions along with this Policy at the following link: www.luluanddaisy.com/terms-conditions.
    5. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
    6. The following currency is used on this Website: Indian Rupees. Your payment provided may be charged in your local currency at the applicable exchange rates.
    7. The default delivery partner for on demand delivery within Mumbai under this Website is: Dunzo Digital Private Limited or other partner's basis region or location 
    8. All orders are subject to product availability. If an item is not in stock at the time you place your order, We will notify you and refund the total amount using the original method of payment.
    9. We make all commercially reasonable endeavours to ensure that the products are delivered to you in a timely manner.
    10. Please read this Policy before making a purchase, so that You understand Your rights as well as what You can expect from Us.

  2. DEFINITIONS
    1. "Customer" means a person who buys any goods for consideration but does not include a person who purchases such goods with the purpose of reselling them.
    2. "Website" - means this website with the URL: www.luluanddaisy.com.

  3. COST OF SHIPPING
    1. Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The cost of shipment will be calculated at the check-out window.
    2. The aforementioned cost of shipping is applicable for delivery of products under this Website regardless of the value and delivery destination.

  4. SHIPPING UPDATES
    1. Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: SMS.

  5. HANDLING TIME
    1. It usually takes 2 (two) days to process and dispatch the products once the order is placed with us.
    2. We strive to process and dispatch your products at the earliest.

  6. TIME FOR SHIPPING
    1. Delivery time depends on the product ordered and the location of delivery. Approximate delivery is specified on the product details or will be shown at the check-out window.
    2. The delivery time is 2 to 5 working days

  7. BUY ONLINE - PICK UP IN-STORE
    1. We provide the option of placing the order online and picking up the order at the nearest store.
    2. It normally takes 48 (forty-eight) hours from the time of order to pack and set your order.
    3. Once the order is ready for pick-up, You will receive the notification through the following method: Email and/or WhatsApp.
    4. At the counter, you can show the confirmation message received to collect your goods.
    5. We reserve the right to make changes or completely stop the in-store pick option without notifying the customers.

  8. LOCAL DELIVERY
    • We provide local delivery upto 5 KM distance from the kitchen.
    1. Subject to availability, We provide instant local delivery service to certain areas.
    2. The local delivery service is usually done within 6 (six) hours from the time of order confirmation.
    3. Currently, the following areas are covered under Our local delivery area:
    4. We reserve the right to change the local coverage area without any notice to the users and users are advised to check this Policy for any updates.

  9. INTERNATIONAL SHIPPING
    1. Currently, We do not deliver to locations outside India.

  10. OTHER RULES
    1. If you want to change the shipping address, you need to inform us of the same within one hour after placing the order. The request to change the shipping address can be made in the following manner:
    2. If the order has not been processed, We will try to change the address, if your order is processed, we will not be able to change the address.
    3. While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.
    4. Partial refunds will not be entertained.
    5. We endeavour to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and We shall not be liable for any action or inaction from the part of logistic partners. Any disputes between You and logistics partners shall be settled between you and the logistics partner.

  11. RESTRICTIONS
    1. Some items may not be eligible to be delivered to all geographical locations. You will be notified of the restricted items at the check-out page or before that.

  12. MISSING OR LOST PACKAGES
    1. If the products are lost during transit, we will offer a free reshipment or a refund.
    2. If the order does not make it to its destination and is delayed at the courier office, the Customers are responsible for contacting the Courier service provider before approaching Us.

  13. WRONG OR INCOMPLETE ADDRESS
    1. You shall ensure that all information that is submitted by You to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
    2. If You have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such a transaction.

  14. RETURN AND REFUND
    1. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a product. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
    2. The return process of a product may be subject to additional terms depending on the nature and category of the product. Any such additional terms may be specified under the Return and Refund Policy or be intimated at the time of purchase of the product. For more details You can check our Refund Policy at the following link: www.luluanddaisy.com/refund-policy.

  15. YOUR DATA
    1. The privacy of your data supplied to Us during the shipping procedure is also governed by our privacy policy, which can be accessed under the following link: www.luluanddaisy.com/privacy-policy.

  16. CHANGES TO THIS POLICY
    1. Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.
    2. If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Policy.

  17. FORCE MAJEURE
    We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.
  1. CONTACT US
    For any feedback, concern, or query, You may please reach out to Us on the contact details below.
    Customer Care: [email protected], +91 9324398083